A new milestone in the Egypt offshoring industry was achieved as Information Technology Industry Development Agency (ITIDA) inaugurated Alshaya Group’s first Offshoring Global Talent Center in Cairo, marking 20 years of the Group’s presence in Egypt.
The inauguration was led by Ahmed Elzaher, CEO of ITIDA, alongside John Hadden and senior executives from both organizations.
Comprehensive Offshore Services to Support Global Expansion
The new Global Talent Center in Cairo delivers a full suite of offshore business services, including contact center operations, multilingual customer support, digital marketing, and IT solutions.
This expansion strengthens Alshaya Group’s operational efficiency while enabling its continued international growth, positioning Egypt as a key hub for outsourcing services.
Egyptian Talent Driving Regional and Global Markets
Powered by highly skilled Egyptian professionals, the center supports operations across:
- 16 markets in the Middle East and North Africa
- Turkey and Kazakhstan
- Central and Eastern Europe
- Greece and Cyprus
This reinforces Egypt’s growing reputation as a leading destination for IT services and business process outsourcing (BPO).
Egypt Strengthens Its Position as a Global Tech Hub
The launch highlights Egypt’s rising status as a global destination for digital services and aligns with government efforts to attract foreign investment in the ICT sector, particularly in global service delivery centers.
According to Ahmed Elzaher, the initiative underscores increasing demand from multinational companies seeking to establish shared services and IT hubs in Egypt.
Alshaya Group Celebrates 20 Years of Growth in Egypt
Commenting on the milestone, John Hadden, CEO of Alshaya Group, emphasized the strategic importance of Egypt in the company’s regional expansion since entering the market in 2006.
He highlighted that Egypt remains a key partner in delivering world-class customer experiences and supporting the Group’s long-term growth strategy.
Expanding Opportunities: 400 New Jobs in Cairo
Alshaya Group plans to expand the Global Talent Center over the next two years, creating more than 400 job opportunities for Egyptian professionals in the digital services sector.
This move supports career development and enhances Egypt’s competitiveness in global outsourcing markets.
Strategic Collaboration with ITIDA
The center builds on a Memorandum of Understanding signed between Alshaya Group and ITIDA during the Global Offshoring Summit 2025 in Cairo.
The partnership focuses on:
- Talent development and upskilling
- Recruitment and training programs
- Expanding IT and operational services
The launch of Alshaya Group’s Global Talent Center marks a significant step forward for Egypt’s digital economy, reinforcing its role as a leading hub for offshoring, outsourcing, and IT-enabled services in the region and beyond.
