رئيس مجلس الإدارة
سعيد اسماعيل
رئيس التحرير
مروة أبو زاهر

18 ديسمبر 2025

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رئيس مجلس الإدارة
سعيد اسماعيل

رئيس التحرير
مروة أبو زاهر

الوسم: Tanmeyah

Tanmeyah Wins “Excellence in Customer Relationship Management”

Posted on by aberabozaher

Tanmeyah, a subsidiary of EFG Holding, and a leading provider of innovative and integrated financial solutions for small business owners and entrepreneurs, received the “Excellence in Customer Relationship Management” award at the MENA Banking Excellence Awards.

 

This recognition celebrates the company’s client-centric approach and continued commitment to financial inclusion across Egypt.

 

Tanmeyah

 

The recognition reflects Tanmeyah’s continued efforts to place client needs at the center of its operations with dedicated Relationship Officers assigned to every client to provide direct support and guidance. This model ensures that clients, many from underserved and rural areas, not only access financing, but also build financial awareness and resilience.

 

With a presence in 354 branches across Egypt, in addition to a mobile app, digital assistant “Abu ElSebaa”, and a dedicated call center, Tanmeyah has built a system that combines accessibility with responsiveness. Each channel is designed to offer timely, relevant, and empathetic support.

 

Ahmed Ibrahim, Executive Director, Head of Business at Tanmeyah, commented, “This recognition reflects the trust of nearly 3 million clients and the dedication of our teams who serve over 50,000 new clients monthly.

 

Through our expanding network and digital platforms, we remain committed to listening closely, responding purposefully, and delivering solutions that matter. Personalized service, agility, and empathy are more important than ever — and they guide every step we take.”

 

 

Waleed Rammah, Executive Director, COO at Tanmeyah, added, “We are committed to educating our clients about financial tools such as insurance, with the aim of protecting their income sources and ensuring long-term financial stability. Our field teams work to raise awareness step by step, through every interaction we make.”

 

 

The award highlights Tanmeyah’s ability to scale personalized support to millions of clients — and its role in expanding financial inclusion through a service model built on trust, education, and accessibility.

Tanmeyah Joins Forces with Al Basateen District and the National Organization for Urban Harmony to Develop Palestine Square

Posted on by Fatma abdelhamed

 Tanmeyah, a subsidiary of EFG Holding and leading provider of financial solutions in Egypt with a concerted focus on micro enterprise segments, announced today its new development initiatives for Palestine Square and Ahmed Abd El-Azeem Street, situated next to the company’s headquarters in Al Maadi. This project highlights Tanmeyah’s unwavering commitment to community enhancement and environmental sustainability, falling in line with its Environmental, Social, and Governance (ESG) objectives and broader framework.

As part of these initiatives, Tanmeyah is spearheading the improvement projects at Palestine Square and Ahmed Abd El-Azeem Street, both adjacent to Tanmeyah’s HQ. This collaboration with Al Basateen district and the National Organization for Urban Harmony has culminated in the opening of the new and improved square in the presence of Dr. Ibrahim Saber Khalil, Governor of Cairo, Major General Yehia El Adgham, Secretary-General of Cairo Governorate;  and Major General Magdy Mohamed Abdel-Motaal, Head of Al Basateen District.

The improvements feature upgraded flooring and pavement to enhance accessibility, improved lighting for better safety, and expanded landscaping to create more green spaces. These upgrades aim to revitalize the area, optimize air conditions, and facilitate pedestrian access, thereby promoting welfare for both our staff and local citizens. Additionally, Tanmeyah’s employees actively participated in this initiative, demonstrating their commitment to fostering a vibrant community.

Jinu Johnson, CEO and Managing Director of Tanmeyah, commented, “Our dedication to the community is at the core of what we do. With these initiatives, we are actively pursuing a safer, greener, and more inviting environment for everyone. This underscores our dedication to community welfare and sustainability, as we look to build long-term, positive impacts. We believe that by investing in our surroundings, we can foster a sense of belonging and connection among community members. This project reflects our dedication to building a sustainable future, where enhanced public spaces not only uplift the neighborhood but also contribute to the well-being of all who live and work here.”

Tanmeyah

Launched in 2009, Tanmeyah has grown to become Egypt’s premier financial services provider for microfinance enterprises, providing a range of financing solutions tailored to meet client needs, build businesses, and drive socioeconomic change. With the widest branch network in the country, deep industry knowledge, and community ties, Tanmeyah has improved lives and built businesses of millions across the country. Tanmeyah has issued over three million financing facilities of various types and sizes. It currently serves more than 30,000 new clients monthly through its network of nearly 350 branches and more than 5,000 employees in 25 governorates.