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Raya CX and RSVP UK Sign MoU to Expand Global Customer Experience Services

Posted on نوفمبر 30, 2025نوفمبر 30, 2025 by doha

Raya CX and RSVP UK Formalize Strategic Partnership

Raya Customer Experience (Raya CX), a leading provider of customer experience management (CEM)

and business process outsourcing (BPO) services under Raya Holding, has announced the signing of a

Memorandum of Understanding (MoU) with RSVP (Media Response), a UK-based specialist in customer

engagement and integrated communication services The signing took place during Raya CX’s participation

in the UK Contact Centre Expo 2025 in London, within the Egyptian Pavilion, organized by the Information

Technology Industry Development Agency (ITIDA) Eng Mahmoud Sofrata, Vice President of ITIDA, attended

the ceremony, underscoring Egypt’s commitment to promoting international partnerships and showcasing its

global delivery capabilities

Partnership Highlights and Objectives

The MoU, signed by Alaa El Khishen, CEO of Raya CX, and Simon Christie, Chief Commercial

Officer of RSVP, emphasizes the companies’ shared focus on innovation, cross-border collaboration

and global customer experience excellence

The partnership will focus on key areas, including

Multichannel contact center operations

Back-office support services

Specialized outsourcing consultancy

By leveraging advanced technologies and integrated systems, the collaboration aims to enhance

operational efficiency, boost customer satisfaction, and deliver world-class BPO and customer

experience solutions across multiple industries

Raya CX Global Expansion Strategy

The MoU aligns with Raya international expansion strategy, aiming to strengthen its presence

in the United Kingdom, Europe, the Middle East, and North Africa Through this partnership, Raya CX

seeks to provide integrated, multichannel customer experience services that support global clients while

creating opportunities for cross-border service delivery

Alaa El Khishen, CEO of Raya CX, stated Signing this MoU at one of the UK’s leading industry events

marks a pivotal step in our global expansion We are excited to partner with RSVP and value ITIDA’s

support Together, we aim to unlock new growth opportunities and deliver exceptional value to clients

worldwide This collaboration further reinforces Raya CX’s position as a global leader in customer

experience management and BPO services, showcasing Egypt’s talent and capabilities to international markets

About Raya CX

Raya Customer Experience (Raya) is a leading provider of customer experience

management and business process outsourcing services, with over 20 years of experience

delivering multichannel contact center solutions, digital transformation services, and back-office

support to global clients across diverse industries

About RSVP (Media Response)

RSVP is a UK-based provider of customer engagement, outsourcing, and campaign

management services, delivering innovative, people-centric solutions designed to

enhance brand–customer interaction and optimize operational efficiency

Raya IT Brings Advanced AI-Powered Solutions to the FDC Summit

Posted on أبريل 27, 2025أبريل 27, 2025 by Fatma abdelhamed

Raya Information Technology, a subsidiary of Raya Holding for Financial Investments, is gearing up to participate in the highly anticipated Future of Digital Countries (FDC) Summit, taking place in Cairo from April 28 to 30, 2025. The event, held under the auspices of Dr. Amr Talaat, Minister of Communications and Information Technology, provides a premier platform for showcasing cutting-edge innovations.

As part of its participation, Raya IT will unveil an integrated suite of technological solutions designed to drive digital transformation.

This year’s portfolio highlights state-of-the-art advancements in data center infrastructure, cybersecurity, networking, AI technologies, and smart control systems.

The company aims to foster digital innovation and enable organizations to achieve unparalleled operational efficiency.

Additionally, Raya IT will introduce advanced monitoring and reporting tools that empower organizations to optimize system performance, gain holistic insights into their IT infrastructure, and make data-driven decisions with precision and speed.

Commenting on this participation, Hesham Abdel Rasoul, CEO of Raya IT, stated, “Our involvement in the FDC Summit underscores our commitment to facilitating digital transformation by delivering comprehensive solutions that enhance infrastructure and fortify cybersecurity measures.”

He elaborated further, “Through strategic collaborations with global technology leaders such as Cisco, OpenText, UiPath, and Splunk, we are able to provide cutting-edge solutions tailored to evolving market demands.

These partnerships empower organizations to streamline their operations and stay competitive in an era of rapid technological evolution. Our goal through this summit is to introduce advanced solutions that not only support digital strategies but also pave the way for sustainable organizational growth.”

The CEO also emphasized the transformative impact of AI on the IT sector, remarking, “We are witnessing a new era in IT, fueled by AI-driven innovations.

At the FDC Summit, we will present advanced solutions such as Robotic Process Automation (RPA), artificial intelligence (AI), and Chatbots, which are pivotal in enhancing operational efficiency, reducing costs, and driving innovation.

By automating routine processes and delivering actionable insights through data analysis, these solutions significantly boost productivity, enrich customer experiences, and enable organizations to innovate effectively.”

The FDC Summit serves as a vibrant forum for decision-makers, industry leaders, and technology experts.

This year’s edition features over 100 distinguished speakers from around the globe and over 40 specialized sessions exploring key areas such as digital transformation, data center technology, cybersecurity, artificial intelligence, smart cities, Industry 4.0, the digital economy, and entrepreneurship.

By participating, Raya IT reinforces its commitment to fostering regional collaboration and contributing to a secure, sustainable digital ecosystem across diverse industries.

Raya Data Center and Raya Network Services Highlight Cutting-Edge Solutions at the FDC Summit 2025

Posted on أبريل 26, 2025 by eman hani

Raya Data Center, a subsidiary of Raya Information Technology under Raya Holding for Financial Investments, has announced its participation in the Future of Digital Countries (FDC) Summit, held at the Egypt International Exhibitions Center from April 28 to 30, 2025 under the patronage and in the esteemed presence of His Excellency, the Minister of Communications and Information Technology, Mr. Amr Talaat. Joining forces with Raya Network Services, this collaboration emphasizes the company’s dedication to advancing digital transformation and fortifying technological infrastructure in Egypt and beyond.

Raya Data Center and Raya Network Services Highlight Cutting-Edge Solutions at the FDC Summit 2025

The FDC Summit 2025, themed “Innovation for a Sustainable Digital Future,” offers a platform for industry leaders and technology specialists to address challenges and opportunities in data center development. As one of the region’s leading events focusing on cloud computing, data centers, and advanced technologies, Raya Data Center is set to showcase best practices and cutting-edge solutions for enhancing efficiency and sustainability in the sector.

During the summit, Raya Data Center will present an array of holistic and diverse technological solutions, including those for data centers, cloud services, cybersecurity, and managed services. The company will also highlight integrated offerings designed to optimize operational efficiency and reduce energy consumption in data centers, alongside leveraging AI-driven solutions for data management and business continuity. Collaborating with Raya Network Services (a certified Tier III design holder from Uptime), they will also feature state-of-the-art solutions for establishing data centers, covering planning, design, installation, and maintenance, in alignment with the highest standards of operational efficiency and safety.

Hesham Abdel Rasoul, CEO of Raya Information Technology, remarked, “Participating in the FDC Summit provides a valuable opportunity to engage with industry leaders, exchange expertise, and uncover new avenues for adding value to our clients and partners. Our participation reinforces our commitment to driving digital transformation and strengthening Egypt’s technological infrastructure. We aspire to lead in delivering advanced solutions that enhance business operations and meet growing market demands.”

He added, “We are proud to have both Raya subsidiaries—Raya Data Center and Raya Network Services —collaborate at the summit. This partnership demonstrates a strong integration in delivering comprehensive technological solutions under Raya’s name, leveraging the expertise of both companies in designing, constructing, and maintaining sophisticated data center infrastructure.”

Established in 2012, Raya Data Center stands as a pioneer in providing comprehensive solutions in Egypt’s data center market. The company offers end-to-end services, including data center management, cloud computing, cybersecurity, and managed IT services, ensuring tailored solutions that cater to client needs.

Raya Holding Reports Record-Breaking Profitability in FY 2024

Posted on أبريل 15, 2025 by Fatma abdelhamed

Raya Holding for Financial Investments, a leading Egyptian investment company operating across diverse high-potential sectors, announced its consolidated and standalone financial results for the fiscal year ended December 31, 2024. The results reflect the group’s strongest financial performance to date, marking a year of exceptional profitability, strategic growth, and a milestone 25th anniversary.

Raya Holding reported a 44.2% year-on-year increase in consolidated revenues, reaching EGP 45.1 billion for FY 2024. This was supported by a diversified portfolio and resilient operating model across 11 subsidiaries and 7 countries. Gross profit increased by 48% YoY to reach EGP 9.4 billion, with a gross profit margin of 21%.

EBITDA rose to EGP 4.86 billion, up 52% YoY, with the EBITDA margin improving to 10.8%. Net income before minority interests increased by 237% YoY, reaching EGP 1.9 billion, while net income after minority interests surged by 283% YoY to EGP 1.69 billion, with a net profit margin of 3.7%.

Q4 2024 Performance

Raya Holding delivered its highest quarterly revenue in history, recording EGP 12.8 billion in Q4 2024, a 48.7% YoY increase. Net profit after minority interests reached EGP 578 million, growing by 1095% YoY and 27% QoQ.

Highlights Across Portfolio Companies

.Raya Trade & FMCG: Revenues reached EGP 20.3 billion, a 33% YoY growth driven by retail expansion and distribution strength

.Raya Information Technology: Revenues grew by 57% YoY to EGP 10.8 billion, supported by the launch of a fully owned Tier III data center

.Aman Holding: Revenues reached EGP 6.4 billion, up 41% YoY, with successful expansion plan into the Saudi market

.Raya Foods: Revenues grew by 51% YoY, driven by strong demand in frozen export markets, becoming the number one exporter of frozen strawberries in Egypt

.Raya Electric: Launched its Manufacturing-as-a-Service (MaaS) model with LG, advancing local industrial capacity

.RCX, Ostool, Raya Smart Buildings, Restaurants & Auto: All achieved double-digit growth across client base, logistics, commercial spaces, and product lines

Raya Holding Company receives the title of Best Employer in Egypt

.Raya Holding was proudly named a Top Employer in Egypt for 2025, reaffirming its commitment to creating a positive and empowering work environment for over 18,000 employees

.2024 also marked a major milestone, 25 years of Raya Holding, a journey that has shaped industries, empowered communities, and delivered sustainable value to stakeholders

Raya Holding enters 2025 with clear priorities: regional expansion, digital innovation, ESG integration, and sustained financial growth. With a strong foundation and future-focused mindset, Raya continues to lead as a flagship investment group in Egypt and beyond.

Raya Holding Announces $15 Million Investment

Posted on ديسمبر 10, 2024 by Fatma abdelhamed

Raya Holding for Financial Investments has announced a strategic $15 million investment in Raya Data Center (RDC),

a subsidiary of Raya Information Technology, led by Africa50, the pan-African infrastructure investor and asset manager.

,This investment is complemented by an additional $10 million from Raya Information Technology

,bringing the total of $25 million. The funding will support the construction of a new Tier III data center in Egypt

,aimed at accelerating the country’s digital transformation, enhancing its position as a regional technology hub

and meeting the growing demand for advanced data capacity and cloud computing services across the region. Following this investment,

Raya Data Center market valuation will exceed EGP 2.2 billion, underscoring its strong market presence and sustainable growth strategy.

,The new data center is set to become one of the top certified Tier III facilities in Egypt

with construction slated to begin in early 2025. This strategic partnership between Raya Data Center

.and Africa50 reflects a shared commitment to addressing digital infrastructure gaps across the continent

Additionally, the data center will align with global Sustainable Development Goals by incorporating eco-friendly and

energy-efficient practices throughout its construction and operation, promoting green infrastructure and fostering long-term sustainability.

CEO of Raya Holding: We are happy to announce partnership with Africa50

,Commenting on the partnership, Ahmed Khalil, CEO of Raya Holding

,said:” We are happy to announce this strategic partnership with Africa50

.which underscores investor confidence in Raya Holding’s vision and technological abilities

This partnership marks a key milestone in advancing Egypt’s digital infrastructure

,and positioning the country as a regional technology hub. It reflects a shared commitment to innovation

.”enhancing digital connectivity, and driving sustainable growth across vital industries

,He continued: “With the development of a new Tier III data center

,Raya Data Center is set to address the pressing need for reliable, scalable

.and certified digital infrastructure in Egypt and Africa

This investment reaffirms Raya Holding’s dedication to driving transformative projects that create long-term value for our stakeholders, fuel economic progress, and align with global sustainability goals.

,Eng. Hisham Abdelrasoul, CEO of Raya Information Technology

.emphasized: “At Raya Information Technology, we prioritize entrepreneurship in digital transformation

We are dedicated to delivering integrated solutions that cater to our customers’ evolving needs in today’s fast-paced digital world.”

Raya Data Center is committed to providing a world-class cloud infrastructure

,He further added: “Raya Data Center is committed to providing a world-class cloud infrastructure

.marked by exceptional security and reliability

This partnership with Africa50 will significantly bolster our ability to support digital economic growth

.”and drive innovation, ensuring the sustainable delivery of critical services with unmatched efficiency

Raza Hasnani, Managing Director and Head of Infrastructure Investments at Africa50

said “We are delighted to enter one of Africa’s largest data center markets alongside a proven operator

such as Raya Data Center. This investment is a key building block in our fast-growing pan-African data center portfolio.

RDC’s current and future data centers will not only support the Egyptian government’s digitization push

but also provide the necessary digital infrastructure on which the country’s thriving SME and startup ecosystem can build.

Raya Holding’s commitment to reducing emissions by transitioning to renewable energy aligns perfectly with Africa50’s commitment to building sustainable economies and investing in climate-resilient infrastructure.

The investment positions RDC to attract international hyperscale customers in North Africa, the Middle East and Europe, given Egypt’s strategic location.”

,It’s worth noting that, this investment follows a recent $40 million funding round for Raya Foods

,another portfolio company of Raya Holding, in partnership with Helios Investment Partners

.aimed at boosting food production and exports

These consecutive investments reflect international confidence in Raya Holding’s portfolio

.and its steadfast commitment to innovation and sustainable growth across multiple sectors

They further highlight Raya Holding’s capability to attract significant foreign investments, reinforcing its position as a regional leader in the business landscape.

Raya Holding Reports Record-Breaking 3Q 2024 Results

Posted on نوفمبر 18, 2024 by Fatma abdelhamed

Raya Holding Reports Record-Breaking 3Q 2024 Results

Raya Holding for Financial Investments announced its consolidated

.and standalone financial results for the third quarter ending September 30, 2024

The results highlight the company’s remarkable financial performance

.and growth despite challenging economic conditions, showcasing its resilience and strategic vision

Raya Holding records a increase in group revenues on an annual basis

,Raya Holding reported a 42.4% year-on-year increase in group revenues

.reaching EGP 32.3 billion in the first nine months of 2024

,This growth was driven by strategic initiatives aimed at enhancing foreign currency revenues

,which constituted 30% of total turnover. Additionally, gross profit rose to EGP 6.8 billion

,representing a healthy year-on-year growth of 52.6%

.with the gross profit margin improving by 1.4 points to reach 21.1%

,EBITDA (Earnings Before Interest, Taxes, Depreciation

,and Amortization) increased by 67.1% year-on-year to EGP 3.7 billion

.with the EBITDA margin improving by 1.7 points to reach 11.5%

,Net income before minority interests grew 161% year-on-year to EGP 1.3 billion

.reflecting a significant increase in the net profit margin to 4%, up 1.8 points

,During the third quarter of 2024, Raya Holding achieved record-breaking results

.with revenues reaching EGP 12.2 billion, marking a 49.6% increase compared to 3Q 2023

,Gross profit for the quarter amounted to EGP 2.5 billion, up 63.4% year-on-year

.with a gross profit margin of 20.3%, reflecting an improvement of 1.7 points

,EBITDA for 3Q 2024 grew by 80.6% year-on-year to EGP 1.3 billion, with an EBITDA margin of 10.9%

,up 1.9 points. Net income before minority interests reached EGP 514 million

.representing a 270% year-on-year increase, with a net profit margin of 4.2%, up 2.5 points

.The results also highlighted the outstanding performance of Raya Holding’s big 4 portfolio companies

,Raya Trade contributed EGP 13 billion, achieving a 34% year-on-year growth

,while Raya Information Technology recorded EGP 7.5 billion

.reflecting a 58% growth compared to the previous year

,Aman Holding generated EGP 4.3 billion, a 35% year-on-year increase

.and Raya Customer Experience achieved revenues of EGP 1.9 billion, marking a 38% growth

,Raya Holding’s strong financial performance reflects its commitment to operational efficiency

.innovation, and expanding its presence across high-growth sectors

,Despite challenging economic conditions

the company continues to leverage its diversified portfolio to deliver sustained growth and create value for shareholders.

Raya Information Technology Participates in the 28th Cairo ICT

Posted on نوفمبر 14, 2024 by Fatma abdelhamed

Raya Information Technology Participates in the 28th Cairo ICT Exhibition in Collaboration with Strategic Partner “Cisco”

,Raya Information Technology, a subsidiary of Raya Holding for Financial Investments

.announced its participation in the 28th edition of Cairo ICT 2024

.The event will be held in Cairo from November 17 to 20, 2024

,The company is showcasing its innovations at both the main technology and innovation pavilion

,in collaboration with its strategic partner Cisco, and at the AIDC pavilion

.which highlights the latest advancements in artificial intelligence, data centers, and cloud computing technologies

,During the exhibition, Raya Information Technology, in collaboration with the global giant Cisco Systems

will showcase its latest innovative solutions and services aimed at enhancing efficiency

.and advancing digital transformation across various sectors

,These solutions include cutting-edge AI-driven solutions, data centers, cybersecurity

.and hybrid workspace technologies that enhance business flexibility

Raya IT will showcase observability technologies that improve the understanding of systems

Additionally, Raya IT will showcase observability technologies that improve the understanding

,and monitoring of systems and application monitoring

,reducing potential risks and strengthening the security of applications and infrastructure

.which in turn reduces downtime and improves the end-user experience

,Furthermore, at the AIDC pavilion, held on the sidelines of Cairo ICT 2024

the company will display a broad range of innovative technological services

.and solutions to support the growth of digital businesses and cloud computing for data centers

,This includes services in data center design, planning, and construction, energy infrastructure, cooling solutions

.industrial security, cloud hosting, colocation and outsourcing services

.Helping companies manage their operations more flexibly to keep pace with technological advancements

:Eng. Hisham Abd El Rasul, CEO of Raya Information Technology, stated

.We are proud to participate in this year’s Cairo ICT alongside Cisco, our strategic partner for over 25 years”

This participation represents a valuable opportunity to showcase our latest technologies

,and innovative solutions in various fields, including AI, cybersecurity, smart data centers

.”and efficiency-boosting business solutions

He added, “Exchanging expertise and collaborating with global

and local companies strengthens our ability to deliver advanced technological solutions

.that meet the growing and diverse market needs

We are committed to working closely with our global partners to deliver the highest levels of quality

and innovation across all projects, enhancing our technological capabilities

and achieving sustainable growth that strengthens our position as a leading IT company while supporting

.”the national technological infrastructure

“Cairo ICT 2024 this year with the theme “The Next Wave

“Cairo ICT 2024 will be hosted this year with the theme “The Next Wave

.and will explore the newest innovations and emerging trends that will transform economies, society, and industries

,With a focus on the impact of artificial intelligence (AI) on cloud computing and data centers, big data analytics

,the new generation of communications, satellite technology, future design, AI, and machine learning

,along with hands-on demonstrations of real-world applications

.this year’s exhibition features prominent figures from the public and private sectors in the IT industry