Tactful AI, a pioneering Egyptian-based customer experience (CX) platform, has successfully

raised $1 million in a PreSeries A funding round This round was co-led by Foras AI and M Empire

with participation from a group of high-profile deep-tech angel investors The investment will be

used to accelerate the company’s growth and development of its Agentic AI-powered CX platform

Massive Growth in Platform Usage

Over the past 12 months, Tactful AI has achieved an exceptional 100x growth in platform usage

driven by a targeted strategy focused on achieving product-market fit and close collaboration with

a select group of enterprise clients The company has worked directly with leading organizations

to modernize customer experience operations and deploy Agentic AI in a responsible, scalable manner

Currently, Tactful AI serves several high-profile enterprise clients, including Elaraby Group, Raneen

Lucky App, valU, and Bosta These clients represent diverse industries, including retail, fintech

logistics, and consumer services

The Growing Importance of Customer Experience

As customer experience (CX) becomes a key differentiator and source of competitive advantage

enterprises are facing increasing pressure to move faster, personalize at scale, and continuously

improve performance—while managing complexity and mitigating risk. The rapid advancements

in artificial intelligence (AI) have lowered the cost and time required to develop software, reshaping

the way businesses approach customer service Tactful AI addresses this challenge with a unique

CX platform that helps enterprises turn customer data into actionable insights. The platform enables

teams to quickly adapt, transitioning from traditional automation to Agentic AI-driven execution

where AI can independently manage customer requests from start to finish, within defined

operational guidelines

Use of Funds and Strategic Growth

The capital raised from this Pre-Series A round will be primarily used for

Strengthening growth in the Egyptian market, where Tactful AI has already

gained significant traction among enterprise customers

Exploring and testing new regional markets across Europe, the Middle East, and Africa (EMEA)

Accelerating research and development efforts to enhance the platform’s Agentic AI capabilities

scalability, and integrations This funding round builds upon $5 million previously invested in

R&D in recent years, with plans to double the investment over the next three years

Tactful AI is also aiming to close a Series A round within the next 12 months

Investors and Strategic Backing

The round includes investments from notable deep-tech entrepreneurs, such as Omar Gabr

Co-Founder of Luciq (formerly Instabug), Mohamed Samir, Founder of Si-Bits, and Ahmed Fakhry

Co-Founder of Infinilink. Additionally, the founders of Tactful AI, Mohamed Elmasry and Mohamed

Hassan, also participated, reflecting strong confidence in the company’s vision, team, and execution

capabilities The founders previously completed a full management buyback of the company after

its acquisition by Dstny, a European communications firm, in 2022

Founder Insights on Growth and Strategy

Mohamed Elmasry, Founder and CEO of Tactful AI, shared Over the past year

 we intentionally prioritized depth over speed, focusing on product-market fit and

working closely with enterprise customers to solve real CX challenges This strategy

resulted in more than 100x growth in platform usage and a clearer understanding of

how to apply Agentic AI effectively in real-world environments This funding will help

us scale our impact, starting in Egypt and expanding regionally, while continuing to

invest heavily in R&D

The Future of Customer Experience

Maged Ghoniema, General Partner at M Empire, added “We believe the future of customer

experience will be driven by platforms that enable speed, adaptability, and intelligent execution

rather than just more tools Tactful AI has demonstrated impressive traction, a disciplined focus

on product-market fit, and a deep understanding of enterprise needs. We are excited to support

the team as they scale their platform Mohamed Aboulnaga, General Partner at Foras AI, commented

What impressed us most was Tactful AI’s ability to translate advanced AI concepts into practical

high-impact improvements in customer experience Their rapid growth, enterprise adoption

and commitment to long-term R&D position them to build a category-defining platform in

the region and beyond

About Tactful AI

Tactful AI is a cutting-edge customer experience platform that empowers enterprises

to unify customer interactions, optimize service operations, and implement Agentic AI

in a practical and scalable way Designed for speed and extensibility, the platform allows

teams to continually improve CX while maintaining operational control, clarity, and confidence